·Maintains
a friendly, professional, cheerful and courteous demeanor at all times.
· Accurately answers inquiries from potential
guests and accepts hotel reservations. Consistently resolves guest problems and
complaints in an efficient manner while demonstrating a sense of urgency.
·Responds
to telephone and in-person inquiries regarding reservations, hotel information
and guest concerns in a timely fashion.
·Uses
suggestive selling techniques to sell room nights, increase occupancy and
revenue.
·Supervises
daily shift process ensuring all team members adhere to standard operating
procedures and are friendly and attentive to guest needs and service.
·Trains
and directs the work flow and processes of the front desk. Resolves
issues/problems and coaches and counsels the front desk team members to ensure
a quality operation.
·Resolves
customer issues, complaints and problems in a quick, efficient manner to
maintain a high level of customer satisfaction and quality service.
