·Keep records of calls placed and received, and
of related toll charges.
·Listen to customer requests, referring to alphabetical
or geographical directories to answer questions and provide telephone
information.
·Monitor automated systems for placing collect
calls and intervene for a callers needing assistance.
·Observe signal lights on switchboards, and dial
or press buttons to make connections.
·Offer special assistance to persons such as
those who are unable to dial or who are in emergency situations.
·Operate telephone switchboards and systems to
advance and complete connections, including those for local, long distance, pay
telephone, mobile, person-to-person, and emergency calls.
·Provide relay service for hearing-impaired users.
